Terms and Conditions for 20 Balcons du Soleil, Veysonnaz

1. USE OF APARTMENT:

Guests must use the apartment for the purpose of a private holiday residence up to the maximum number of 8 people.
The apartment must not be used for any business activity or for illegal or immoral purposes.
Guests must not do anything in or around the property to cause a nuisance to others or to cause damage to the apartment or any adjoining property or its owners/occupiers.
Guests must not block the lavatories, sinks, cisterns or pipes in the property in any way.
Furniture and other objects must not be removed from the apartment.
No smoking is allowed in the apartment. No animals are allowed in the apartment.

2. ARRIVAL & DEPARTURE:

The apartment will be available from 4pm on the day of arrival and must be vacated by 10am on the day of departure.
It must be left in a satisfactory condition.

3. KEYS:

Details regarding the collection of your key will be forwarded to you at least 14 days prior to the start date of your rental period. If the key is lost, we reserve the right to charge you for the cost of a replacement.

4. HOW TO BOOK:

IF YOU BOOKED THROUGH A WEBSITE SUCH AS OWNERS DIRECT OR TRIP ADVISOR, PLEASE REFER TO THE CANCELLATION AND AMENDMENT POLICIES ON THEIR WEBSITE
IF BOOKING DIRECT WITH US, THE FOLLOWING APPLIES:
Once you have chosen your dates, you need to complete and return the booking form. We will ask you to make payment either in Sterling or in Swiss Francs. The contract between us comes into effect once the Confirmation/Invoice has been issued.

(a) PAYMENT OF DEPOSIT:

We ask you to forward the non-returnable deposit, being 50% of the rental due, (or full payment if booking less than 40 days before the start of your rental period plus a returnable £100 deposit (see clause 6 below)). We then confirm the booking to you by email together with an invoice confirming the rental details and the amount outstanding (if any). Please check this carefully as soon as you receive it and contact us immediately if any information appears to be incorrect.

(b) PAYMENT OF BALANCE:

The balance must be paid at least 40 days before the start of your rental period for either currency. We do not issue further invoices or reminders and it is your responsibility to ensure that full payment is made to us at least 40 days prior to the start of your rental period. If we do not receive payment in full and on time we reserve the right to treat your booking as cancelled by you and the cancellation terms set out in clause 5 below apply.

(c) OUR PRICE GUARANTEE:

The prices shown on your Confirmation/Invoice are fixed but we reserve the right to correct genuine errors in advertised or confirmed prices. We will do so as soon as we become aware of any errors. We also reserve the right to change our rental prices as listed in our leaflets or on our website www.holidayhomes4u.com or any other website at any time prior to accepting your booking.

5. CANCELLATION AND AMENDMENT: IF YOU CANCEL YOUR BOOKING:

IF YOU BOOKED THROUGH A WEBSITE SUCH AS OWNERS DIRECT OR TRIP ADVISOR, PLEASE REFER TO THE CANCELLATION AND AMENDMENT POLICIES ON THEIR WEBSITE
IF BOOKING DIRECT WITH US, THE FOLLOWING APPLIES:
(a) AT LEAST 40 DAYS PRIOR TO THE START OF YOUR RENTAL PERIOD:
If you have only paid the 50% non returnable deposit, the 50% deposit is retained by us and no further sums are due from you to us.
If you have paid in full, the 50% deposit is retained by us and the remaining 50% is returned.

(b) LESS THAN 40 DAYS PRIOR TO THE START OF YOUR RENTAL PERIOD:
If you have paid in full, the full amount of the rental is retained by us.
If you have only paid the 50% deposit, this is retained by us and the remaining 50% is due.
If we are able to find someone else to rent the apartment for your dates, we will send you an amount equal to 50% of the new rental paid less an administration fee of £25.

HOW TO CANCEL:

The best way to notify us is by email and it is your responsibility to make sure you receive an email back from us confirming your cancellation is within the agreed terms. If you are unable to email us, please advise us in a letter by recorded delivery to Miss C M Rigler, 9 Sundowner, 31 Channel Way, Southampton. SO14 3JB.
Any refunds that are due will be calculated from the date your instructions are received by us.
It is in your interest to let us know as early as possible.

WE RECOMMEND THAT YOU TAKE OUT YOUR OWN TRAVEL INSURANCE POLICY THAT WILL PROVIDE COVER IN THE EVENT THAT YOU HAVE TO CANCEL. If the reasons for cancellation fall under the terms of your Travel Insurance Policy you may be able to claim.

WHEN WE CAN CANCEL YOUR BOOKING:

We promise we will only cancel your confirmed booking where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), or where we are forced to do so as a result of circumstances outside our control/"force majeure". (see clause 8)
This is extremely unlikely but if this situation does occur, no liability can be accepted where we are forced to cancel as a result of unforeseeable and unusual circumstances beyond our control/"force majeure", the consequences of which we could not have avoided even with all due care.
We regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result of the above.

IF YOU AMEND YOUR BOOKING:

If you need to amend your booking after it has been confirmed, we will do our utmost to make any changes you need. However this may not always be possible and the following will therefore apply:

(a) LESS THAN 40 DAYS PRIOR TO THE START OF YOUR RENTAL PERIOD:
If you amend your rental date after confirmation and within 40 days of the start date of your rental period, this will be considered to be a cancellation and the 50% non returnable deposit will not be transferrable to a holiday on a future date and you will need to pay the full amount for the holiday on the future dates.

(b) UP TO THE 40 DAYS PRIOR TO THE START OF YOUR RENTAL PERIOD:
If you wish to transfer the same number of nights to an alternative date and the amendment can be made there will be an administration fee of £25.
If your party is prevented from travelling, you may transfer your booking to someone else (introduced by you) providing we are notified not less than 40 days before the start date of your rental period. Where a transfer to a person of your choice can be made, an amendment fee of £25 must be paid before the transfer can be effected.
If you wish to reduce the number of nights you are staying, this will be considered to be a cancellation for that number of nights and the 50% non returnable deposit in respect of those nights will be retained by us. The final payment will be calculated on the number of remaining nights.

NOTE:

In addition to the administration fees above, you must also pay any costs incurred by ourselves and any costs or charges incurred or imposed by our Management Company.
No amendments or cancellations will be effected unless your cancellation details are confirmed by us to you following your notification of cancellation. The best way to notify us is by email and it is your responsibility to make sure you receive an email back from us confirming your cancellation is within the agreed terms. If you are unable to email us, please advise us in a letter by recorded delievry to Miss C M Rigler, 9 Sundowner, 31 Channel Way, Southampton. SO14 3JB.

6. YOUR RESPONSIBILITIES:

You are responsible for any damage that you cause during your stay.
If paying by Sterling, we ask for a returnable deposit of £100 to be paid with the balance of the rental cost which will be placed on a clients account.
If paying by Swiss Franc, our management company will ask you for a security deposit when you arrive.
Upon return of your key and confirmation from our Management Company that all is satisfactory in the apartment, the security deposit is returned. If. However, repairs, replacements or additional cleaning are needed, the cost of these will be deducted from your security deposit and the balance returned to you by cheque. In the event that damage caused by you costs more than the security deposit, you will be liable for this cost and we will seek reimbursement of any such costs that we have incurred.

7. OUR RESPONSIBILITIES:

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-

(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party or
(c) an event or circumstance which we or our Management Company could not have predicted or avoided even after taking all reasonable care
(d) “force majeure” (see clause 8) Please note, we cannot accept responsibility for any additional services or facilities which our Management Company agree separately to provide for you.

8. FORCE MAJEURE:

We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of "force majeure". This means any event which we or our Management Company could not, even with all due care, foresee or avoid. Such events may include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. WEBSITE AND LEAFLET ACCURACY:

Our website and leaflets are maintained by ourselves. The description and classifications of the apartment and nearby facilities are based on our own experience and information supplied by the Management Company and Tourist Board. However as it maybe many weeks before you actually use the apartment, there may be changes to these facilities. This may be due to weather conditions, commercial reasons, local licensing laws, religious holidays, etc. Please remember that we do not own or control these facilities. If you have any specific queries, please email or telephone for further details. If we become aware of changes to the facilities which we believe may affect your holiday, we will inform you.

10. BUILDING AND DEVELOPMENT WORKS:

Our apartment is in a finished development. There will be no major construction work carried out. Occasionally, general maintenance work may need to be carried out and we will be advised of this by the Management Company. Whenever we are made aware of such work and we believe it will impact upon your stay, we will inform you.
In the unlikely event that emergency repairs need to be made to the apartment whilst you are staying there, our Management Company will liaise with you regarding these.
It is possible that building or development works in the surrounding area by independent third parties may commence without our knowledge. We regret we cannot always let you know of these ever changing local conditions. Again, whenever we are made aware of such work, we will inform you of the impact that this will have upon you.

11. GENERAL INFORMATION:

FAIR TRADING CONDITIONS:

The above conditions form the basis of the contract between us and will be subject to English Law and jurisdiction, once you have paid your deposit and received our written confirmation of your rental booking. You will also become directly responsible for the payment of the total rental amount and if applicable and appropriate, any cancellation charges.

TRAVEL DOCUMENTS:

It is your responsibility to arrange travel to and from our apartment and to ensure that your Passport is valid and meets the Immigration requirements of all countries you plan to visit. No Visas are required for British citizens travelling to Switzerland.

IMMUNISATION REQUIRED:

At the time of going to press, no vaccinations are required for British citizens travelling to Switzerland from the UK. However, you should consult your Doctor for an up-to-date position on health requirements before you travel and refer to the DSS leaflet "Health Advice for Travellers" or contact The Foreign &; Commonwealth Advice Unit.

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